What Jane App is for
Jane App is a practice management system and EMR for clinics, with the charts and the online booking in the same place. It holds the schedule, the online booking, the patient profiles and the charts, and each stays where the practitioners already chart. In a clinic where aesthetics shares the schedule with other disciplines, the growth system reads the aesthetic line out and builds around it. The connection is on the page for Jane App. The calendar side of that work is described under Fill the calendar.
A clinic with several disciplines on one schedule reads its aesthetic line separately, and the growth system does that first. Revenue by practitioner and by treatment for the aesthetic services comes from wherever you take payments, each treatment costed with the product, the supplies and the practitioner's minutes. Utilization of the aesthetic hours and the count of aesthetic patients past their interval come out of the schedule and the charts. The plan for the next ninety days is written for the aesthetic line and names its first job. Then the call and the DM are answered on your number and booked into the Jane App schedule with the note attached. The comeback goes to the patient who stopped self-booking, and the aesthetic numbers get their own page.
Online booking serves the patient who remembers; the system serves the one who forgot
When patients book themselves through Jane App's online booking, the schedule fills with the people who remembered, and the people who forgot leave no trace except an old charting date. The growth system is built for the second group. It reads the aesthetic charting dates and applies the interval the practice plans around. The patient whose last visit is past it gets a message in Dana's voice, with the same online booking link they used before. Whoever books from that message books themselves, and the clinic's booking habit is kept rather than replaced. A caller during a treatment is answered by the agent and booked into the Jane App schedule with a note, so the practitioner sees why they came. The dashboard counts self-booked, system-booked and agent-booked visits on separate lines, so the clinic can see what the system added.
Job by job: where it lives and who does it
| Job | Where it lives | Who does it |
|---|---|---|
| The charts and the patient profiles | In Jane App; the system writes nothing into a chart | Your practitioners |
| The schedule and the online booking | In Jane App | Your front desk, your practitioners and the patients who book themselves |
| Answering the call during a treatment and after close | The growth system, booking into the Jane App schedule with the note attached and the online booking link in the text | The voice and text agents, with anything clinical handed to Dana |
| Timing the comeback | Last treatment and last visit read from Jane App; the schedule of who is due in the system | The system, in the provider's voice |
| Segmenting for a party or a launch | The system, from visit dates in Jane App | The system, with the offer and the eligibility set by you and your medical director |
| The dashboard: calls, bookings, no-shows, reactivations, revenue | The system, reading Jane App | Read weekly by you |
When staying on Jane App is right
Stay on Jane App. A clinic whose practitioners chart and whose patients book in one system has a working record and a working front door, and a growth system builds on both. The chart is the legal record of care, and moving it is a project with its own rules and its own retention questions. What the clinic wants, which is the forgotten patient brought back and the mid-treatment call answered, lives outside the chart and is built there without moving anything.
What a switch would cost you in time
Leaving a clinic EMR moves the charts and the patient profiles for every discipline, not only the aesthetic one. A switch chosen for the aesthetic line is paid for by every practitioner in the building. Charts go by export and are checked by the practitioner who wrote them. Retention rules follow the old charts after the switch; confirm with counsel and your medical director what each discipline must keep and for how long. The online booking link on your site and your profile changes, and patients who saved the old one keep using it until it stops. Every practitioner charts twice through the overlap. The agreement's term and notice clauses are for counsel to read before anyone gives notice.
How to do this on Monday
- Export last visit by treatment for the aesthetic services from Jane App and count the patients past the interval your practice plans around. Those are the ones who forgot.
- Count how many of last month's aesthetic bookings the patient made themselves online and how many the front desk made by phone. The second number is what the agent takes over.
- Open your online booking page as a patient would and count the taps from the link to a booked aesthetic consult.
- Confirm written consent to marketing texts for each patient on the forgot list before any message is sent; what counts as consent is for counsel to confirm.
- Text ten of them by hand, in Dana's voice, with the online booking link, and count who books themselves back in.
What to do next
NorthCore's Run the whole practice solution builds the growth system on top of Jane App: the answering, the comeback timing, the segmentation and the dashboard, and Jane App stays where it is. Scoped in writing and covered by the promise on this site: results in 90 days, or we keep working until you have them.
