A full book, without anyone chasing it.
An inquiry answered in seconds and booked while the patient is still interested is a different business from one called back on Monday. The system qualifies, books into your calendar, collects intake before the visit and catches a no-show within fifteen minutes.
The lead came in on Saturday. Somebody called back on Monday.
By then the patient had booked somewhere else, and the no-show at 2pm left a room empty that a waitlisted patient would have taken. The system qualifies, books, preps and recovers, so the calendar fills itself.
What we build for it.
An inquiry answered in seconds and booked while the patient is still interested is a different business from one called back on Monday. The system qualifies, books into your calendar, collects intake before the visit and catches a no-show within fifteen minutes.
- Qualify and book. What they want, when they are free, which provider fits, then written into the calendar you already use.
- Visit prep. Intake, consent and pre-care go out ahead of the appointment, so the treatment room is not where the paperwork happens.
- No-show recovery. A missed appointment is caught within fifteen minutes and offered the next open slot while the day can still be filled.
- Booking reactivation. An inquiry that never booked keeps getting worked until it books or says no. Nothing ages out in an inbox.
What changes, depending on where you sit.
Providers
Charts and intake arrive ready, and fewer gaps in the day when a cancellation gets filled instead of sitting empty.
Front desk
No more calling down a waitlist by hand at 2:05pm.
The business
Utilization per provider goes up without a single new lead.
Read before the call.
The guides and calculators behind this solution. Your numbers, the method, the fix.
Med spa provider utilization: the capacity math few practices run, and what it tells the calendar.
Bookable, booked and completed hours per provider and per room, revenue per bookable hour, when to add a provider or a room, and how the number drives the calendar.
Read the guideHow to reduce no-shows in a med spa, and what each one is costing you.
What a no-show costs your practice, when they happen, deposit policy options by treatment, the reminder sequence that works, and how to measure your own rate.
Read the guideMed spa front desk scripts for the five calls you get most.
Short scripts for the price shopper, the 'do you do X' call, the reschedule, the nervous first-timer and the complaint, plus the one rule every call ends on.
Read the guideHow to show prices on a med spa website without racing to the bottom.
Whether to show prices on a med spa site, four ways to present a treatment's price and when each fits, what the page must do beyond it, and how to test it.
Read the guideWhat are no-shows costing your practice?
Enter your own booking numbers and see what no-shows and late cancellations cost your med spa a month and a year, with the formula shown. Nothing is stored.
Open the calculatorThe other nine, and all of them together.
Fill the calendar is one of ten jobs the system does. The whole system is what we recommend, because every job gets stronger when the others run on the same record.
Everything togetherRun the whole practice
The website, the funnels, the CRM and EMR integrations and the custom operations around them, scoped from an audit.See the whole system
Answer every patient
Calls, DMs and texts answered in seconds, day or night, in your voice, booked into your calendar.See the solution
Bring patients back
Treatment nurture, package nurture, dormant win-back and memberships, on a cadence that fits the treatment.See the solution
Know your numbers
Revenue, average ticket, treatment mix, provider performance and rankings, on one page and in Slack.See the solution
Win at events
Forms and raffles at the events you already attend, built to turn a name on a clipboard into a paying patient without running ads.See the solution
Time the comeback
The comeback calendar: every patient's next window, read from your own data, so the broadcast lands in the slow weeks between treatments instead of at random.See the solution
Crush your parties
Tox parties, IV parties and in-house sales events filled with the patients most likely to come, segmented so nobody gets the wrong invite and no lead gets burned.See the solution
Convert social media
Free-value funnels and keyword automations on Instagram and Facebook, so you post and forget while the DMs turn into booked patients.See the solution
Launch a treatment
New device, new treatment, new membership: proven broadcasts to the right segments, plus a launch strategy matched to the treatment and the equipment.See the solution
Get found first
Local SEO, your Google Business Profile, a page for every treatment in every city you serve, and the AI answer, so the patient searching tonight finds you first.See the solution
Skin in the game. On both sides.
You put in a small start fee, so the practice is bought in. We put in everything else. Every engagement is scoped in writing with the numbers we are accountable for: answer rates, bookings, reactivated patients, revenue on the page. If the system has not delivered in 90 days, we keep building, tuning and running it free until it does. Agreed before we start. No asterisks.
Before you book.
Will this work with my booking software?
Yes. Booking flows write into Vagaro, Boulevard, Aesthetic Record, Symplast, Mangomint, Moxie and the major EMRs. Client records stay in your existing system.
How fast can it go live?
Most practices are live within 30 to 45 days. The timeline is written into your agreement before we start.