Most of a practice's revenue is decided between visits.
Three patients bought packages and never came back for session two. The tox patients from March are due. Eight texting agents, each with one job, work every patient between visits and hand off to a human the moment they should.
They bought the package. They never came back for session two.
Nobody has time to follow up between visits, and that is exactly where the money is. Each agent owns one job, runs on its own cadence, and every opt-out is honored automatically.
What we build for it.
Three patients bought packages and never came back for session two. The tox patients from March are due. Eight texting agents, each with one job, work every patient between visits and hand off to a human the moment they should.
- Treatment nurture. Follow-up matched to what they actually had: check-in, progress photo, and the rebook window before results fade.
- Package nurture. Bought a package and stopped coming? They get walked through the sessions they have already paid for.
- Dormant win-back. Patients who have not been in for months, worked systematically by treatment and by how long they have been gone.
- Membership and upsells. The right offer to the right patient: membership for the regulars, the next step up for the ones already at the ceiling.
What changes, depending on where you sit.
Owner
Revenue from patients you already paid to acquire, without a new ad dollar.
Front desk
The follow-up that never got done because the phone was ringing is done.
The business
Dormant patients get worked systematically, by treatment and by how long they have been gone.
Read before the call.
The guides and calculators behind this solution. Your numbers, the method, the fix.
How to bring lapsed med spa patients back.
Why templated win-back texts fail, how to time the comeback to each treatment's own interval, what to say, and how to measure reactivated revenue.
Read the guideHow to price a med spa membership from margin, not from a deal that sounds good.
Price a med spa membership from contribution margin and visit cadence: the six inputs, where each comes from, a worked example, three mistakes and a 90-day test.
Read the guidePrepaid package breakage in a med spa: why abandoned sessions are not free money.
Unused sessions in a prepaid package are a liability, not profit: how to measure completion by series and by provider, and the reminders that fill session three.
Read the guideMed spa membership models: which one fits your treatment mix.
Treatment banks, discount clubs and unlimited plans compared on margin, cadence and churn, how to pick and launch one, and the three numbers to watch.
Read the guideHow much revenue is sitting in your lapsed patient list?
Enter your own patient counts and see what the lapsed patients in your record system are worth if a share of them come back, with the formula shown. Nothing is stored.
Open the calculatorThe other nine, and all of them together.
Bring patients back is one of ten jobs the system does. The whole system is what we recommend, because every job gets stronger when the others run on the same record.
Everything togetherRun the whole practice
The website, the funnels, the CRM and EMR integrations and the custom operations around them, scoped from an audit.See the whole system
Answer every patient
Calls, DMs and texts answered in seconds, day or night, in your voice, booked into your calendar.See the solution
Fill the calendar
Speed to lead, qualification, booking into your calendar, and no-shows caught within fifteen minutes.See the solution
Know your numbers
Revenue, average ticket, treatment mix, provider performance and rankings, on one page and in Slack.See the solution
Win at events
Forms and raffles at the events you already attend, built to turn a name on a clipboard into a paying patient without running ads.See the solution
Time the comeback
The comeback calendar: every patient's next window, read from your own data, so the broadcast lands in the slow weeks between treatments instead of at random.See the solution
Crush your parties
Tox parties, IV parties and in-house sales events filled with the patients most likely to come, segmented so nobody gets the wrong invite and no lead gets burned.See the solution
Convert social media
Free-value funnels and keyword automations on Instagram and Facebook, so you post and forget while the DMs turn into booked patients.See the solution
Launch a treatment
New device, new treatment, new membership: proven broadcasts to the right segments, plus a launch strategy matched to the treatment and the equipment.See the solution
Get found first
Local SEO, your Google Business Profile, a page for every treatment in every city you serve, and the AI answer, so the patient searching tonight finds you first.See the solution
Skin in the game. On both sides.
You put in a small start fee, so the practice is bought in. We put in everything else. Every engagement is scoped in writing with the numbers we are accountable for: answer rates, bookings, reactivated patients, revenue on the page. If the system has not delivered in 90 days, we keep building, tuning and running it free until it does. Agreed before we start. No asterisks.
Before you book.
Is the texting compliant?
Every message is sent from your own registered number under a carrier-approved campaign, and every opt-out is honored automatically.
Can I run only some of the agents?
Yes. Run all eight or only the ones you need. Each one is a switch.