What Mangomint is for
Mangomint is a booking and client management platform for salons and spas. It holds the calendar, the client profiles, forms, memberships and the point of sale, and all of it stays there. See the page for Mangomint for what stays in it, what is built around it and what the connection is.
A growth system reads the numbers out of Mangomint first: revenue and margin by provider and by service, utilization and who is due. It builds the ninety-day plan from them. Then it adds the work around that calendar. The call and the DM are answered and booked into Mangomint with the note attached. Comeback timing comes from the visit dates, the party list is built from who is due, and the numbers go on one page. The full list is on the Mangomint page; this page is about which job lives where and what a switch would cost.
The calendar is the visit-date source, even when the chart lives elsewhere
Many practices on a booking platform keep the chart in a separate tool, and the comeback calendar has to read one of them. Read the Mangomint calendar, because a completed appointment has the three things timing needs: the patient, the service and the date. The chart may hold the units and the note, and the system never needs those to decide who is due. So the growth system reads completed appointments by service from Mangomint, applies the interval each treatment runs on, and builds the list of who is due this week. If the practice later adds an EMR, the timing source stays the calendar and nothing in the comeback has to be rebuilt.
Job by job: where it lives and who does it
| Job | Where it lives | Who does it |
|---|---|---|
| The appointment, the client profile and the checkout | In Mangomint, as today | Your front desk and your providers |
| Visit dates by service, for the comeback | Completed appointments in the Mangomint calendar, whichever tool holds the chart | The system reads them; the provider sets the interval |
| Answering the call, the DM and the text in seconds | The growth system, booking into the Mangomint calendar | The voice and text agents, with handoff rules to the desk |
| Timing the comeback | Last-visit dates in Mangomint; the interval, the message and the reply in the system | The system, in the provider's voice |
| Segmenting the list for a party or a launch | The system, from the Mangomint client list | The system, with the offer written by you |
| The dashboard: calls, bookings, no-shows, revenue | The system, reading Mangomint | Read weekly by you and the front desk |
When staying on Mangomint is right
Stay on Mangomint. A front desk that likes its software is an asset, and the quickest sign of a healthy practice is a calendar the team keeps clean. The growth system is built to read that calendar and the client profiles and to add what sits around them, with your team's screens left alone.
What a switch would cost you in time
A switch from a booking platform is counted in front-desk hours. The client profiles move by export and the forms are rebuilt; memberships are re-created and every member re-enrolled with billing re-authorized; the menu is typed in again. Through the overlap, the desk books in two places and reconciles the point of sale by hand at close. Any remaining term on the agreement is a separate question; confirm with counsel before giving notice. The hours spent on the move are hours nobody spent calling the lapsed list.
How to do this on Monday
- Export completed appointments by service from the Mangomint calendar for the past year and sort by patient and date. The gaps longer than the interval are the comeback list.
- Write the interval beside each service on the menu, with the provider: the range your practice plans around, not a clinical rule.
- Call your own number three times this week: during a treatment, at lunch, after close.
- Send only to patients whose written consent to marketing texts is on record; what counts as consent is for counsel to confirm.
- Write one comeback text in the provider's voice with the booking link, send it to ten patients from the list by hand, and count who books.
What to do next
NorthCore's Run the whole practice solution builds the growth system on top of Mangomint: the answering, the comeback timing, the segmentation and the dashboard, and Mangomint stays where it is. Scoped in writing and covered by the promise on this site: results in 90 days, or we keep working until you have them.
