What Symplast is for
Symplast is an EMR and practice management system for plastic surgery and aesthetics practices. It holds the patient record, the charts, the photos, the calendar and billing, and all of it stays there. The page for Symplast walks through what stays in it, what is built around it and what the connection is.
A growth system reads the numbers out of the billing first: revenue and margin by provider and by service, split surgical from non-surgical. It builds the ninety-day plan for the non-surgical side from them. Then it adds the work around the record. The call and the DM are answered and booked into the Symplast calendar with the note attached. Comeback timing comes from the last non-surgical visit, and the list is segmented for a party or a launch. Everything lands on one page, and nothing is written into a chart. The full list is on the Symplast page; this page is about which job lives where and what a switch would cost.
How billing splits the surgical half from the rest
A practice on Symplast often runs two businesses on one record: a surgical practice with consults, procedures and follow-ups, and a non-surgical side with neurotoxin, filler, laser and skincare on an interval. The growth system is built for the second. It reads billing by service to see which half each patient belongs to and what they spent, and it times the comeback only for the treatments you put on the interval list. A surgical patient who had tox at a pre-op visit is a tox patient for the comeback calendar. A patient inside a post-operative course is left to the clinical team until you say otherwise. Which patients may be included, and when, is your medical director's call, and the system follows that list.
Job by job: where it lives and who does it
| Job | Where it lives | Who does it |
|---|---|---|
| The patient record, the charts, the photos and billing | In Symplast; the system reads billing by service for the dashboard and writes nothing into a chart | Your providers and your billing team |
| The calendar and the patient record | In Symplast | Your front desk and your providers |
| Answering the call, the DM and the text in seconds | The growth system, booking into the Symplast calendar with the note attached | The voice and text agents, with anything clinical handed to a provider |
| Timing the comeback | Last treatment and last visit read from Symplast; the schedule of who is due in the system | The system, in the provider's voice |
| Segmenting for a party or a launch | The system, from visit dates in Symplast | The system, with the offer and the eligibility set by you and your medical director |
| The dashboard: calls, bookings, no-shows, reactivations, revenue | The system, reading Symplast | Read weekly by you |
When staying on Symplast is right
Stay on Symplast; in a surgical practice the chart is the one thing nobody should be moving. The growth system reads the visit dates it needs, books into the Symplast calendar with the note attached, and writes nothing into a chart. Your clinical team keeps the surgical half; the system works the other.
What a switch would cost you in time
An EMR switch in a surgical practice carries the photos and the billing history as well as the chart. All of it goes by export, the formats rarely line up, and someone re-enters or re-attaches a share by hand. Retention rules apply to the old record; confirm with counsel and your medical director what must be kept and for how long. Providers chart in two systems through the overlap, and billing runs in both. Any remaining term on the agreement is a question for counsel. None of that fills a chair.
How to do this on Monday
- Pull billing by service from Symplast for the past year and split it into surgical and non-surgical. The non-surgical list is where the comeback calendar starts.
- With your medical director, write which non-surgical treatments go on the interval list and which patients are excluded while they are in a post-operative course.
- Check which patients on that list have written consent to marketing texts on record; only they get a message, and what counts as consent is for counsel to confirm.
- Call your own number three times: mid-treatment, at lunch, after close.
- Send ten comeback texts by hand, in the provider's voice, without naming the treatment, and count who books.
What to do next
NorthCore's Run the whole practice solution builds the growth system on top of Symplast: the answering, the comeback timing, the segmentation and the dashboard, and Symplast stays where it is. Scoped in writing and covered by the promise on this site: results in 90 days, or we keep working until you have them.
