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The lapsed patient calculator

How much revenue is sitting in your lapsed patient list?

Four numbers from your own record system. The formula is on the page. Nothing you type is stored or sent anywhere.

The fields are empty on purpose: there is no benchmark and no example number on this page, only what your own records say. Nothing is stored or sent anywhere.

Enter your numbersThe result appears once every field has a value.

How it is calculated. Patients back = lapsed patients x comeback share. First-visit revenue = patients back x average ticket. Year revenue = patients back x average ticket x visits in the year after.

Your figure, from your inputs. It changes when any field does, and nothing leaves your browser.

Fix this number

Thirty minutes on your practice. Results in 90 days, or we keep working until you have them.

Where each number comes from

  • Lapsed patients: every patient past the interval their last treatment runs on, minus anyone with a future booking or a do-not-contact flag.
  • Comeback share: your own expectation until you have run one comeback calendar and measured it.
  • Average ticket: revenue divided by completed appointments, from your record system.
  • Visits in the year after: from your records, how many visits a returning patient makes in the next twelve months.

What the number means

This is money that already chose your practice once. Bringing it back costs a message at the right time that says the right thing. It is the first place we look in a practice, because it is the revenue that can pay inside the first 90 days.

The full method, with the intervals, the consent step and the messages, is in the guide linked below.

Questions people ask.

What counts as lapsed?

No visit in longer than the interval that patient's last treatment runs on. A tox patient at five months is lapsed on the interval practices commonly plan around; one at six weeks is not.

Should I offer a discount to bring them back?

Rarely, and never to the whole list. Timing and specificity bring back the patients most likely to return; a discount mostly trains the rest to wait.

Is anything I type stored?

No. The calculation runs in your browser and nothing is sent to us or anyone else.

What fixes the number?

A comeback calendar built from your record system, with one message per treatment and stage in the provider's voice, and every reply handled. That is NorthCore's Bring patients back and Time the comeback solutions, with results in 90 days or we keep working until you have them.

Related pages.

Bring patients backHow to bring lapsed med spa patients backBook a callAll calculators

Bring the system into your practice.

Walk us through how the practice runs today. We show you what we would build first and how fast. If nothing here fits, we say so on the call.

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NorthCore Labs LLC
7901 4th St N, Ste 300, St. Petersburg, FL 33702