Mia 2.0 · Built for Dental Practices

Stop losing patients to missed calls and dead recall.
Verify insurance, close treatment plans, fill the chair.

Mia answers every call, verifies insurance before the visit, completes new-patient intake, follows up on treatment plans, and quietly reactivates patients who haven't been in for their cleaning. She works on top of Dentrix, Eaglesoft, Open Dental, or whatever you run — and reports the day in Slack. Hand her one task at a time. When she nails it, she goes autonomous on the next. You decide what she owns.

Pick a Time → See how Mia works

Built to your scope, in writing Month-to-month, no annual lock-in Plugs into the stack you already run

The leak nobody's measuring

Your front desk is missing the call worth $5,000.

It's not the cleanings that pay your bills. It's the implant case the new patient called about at 6:47pm — and the cleaning recall list nobody has time to work. Three places it leaks the loudest in dental:

Leak #1

New-patient calls hit voicemail when the chair is full

Most practices answer about 65% of new-patient calls. The rest leave a voicemail — and 80% of those callers book at the next practice within an hour. That's the highest-value acquisition channel walking out the door.

Leak #2

Insurance verification eats two hours every morning

Front desk on phone trees with Delta, MetLife, Cigna — pulling eligibility, breakdown by code, remaining annual max. By the time it's done, the schedule's already running behind. Mia pulls eligibility 48 hours before the visit and posts it straight to the chart.

Leak #3

Hygiene recall is the work that gets dropped first

Recall is the difference between a 78% capacity hygienist and a 95% one. But it's the call that always loses to whoever's standing at the front desk. A 10-point recall lift typically adds $9k–$14k per chair per year.

What Mia actually is

One AI assistant. Every front-desk task. Trained on dental.

Mia isn't a chatbot bolted onto your website. She's the operating layer that runs every patient touchpoint between "called the office" and "back in the chair" — managed by us, in the PMS you already use.

Voice · 24/7

Picks up new-patient + emergency calls on the first ring

Natural-sounding voice agent answers every call within seconds — new patient, hygiene, or after-hours emergency. Or if you'd rather keep your front desk doing what they do best, Mia steps in only on calls that go 3–4 rings without an answer. Quietly catching the $5K Invisalign case before it hits voicemail.

Insurance

Verifies eligibility before the patient walks in

Pulls eligibility, coverage breakdown by procedure code, remaining annual maximum, and deductible 48 hours before the visit — and posts the verification straight into Dentrix, Eaglesoft, or Open Dental. Your front desk stops spending 2 hours a day on phone trees.

Intake

HIPAA-compliant new-patient intake before the visit

Mia sends new-patient forms, medical history, photos of insurance cards, ID scan, and a pre-appointment intro video — all collected and posted to the chart before the patient walks in. The 20-minute clipboard ritual becomes a 30-second ID check.

Recall

Wakes overdue hygiene + perio patients

Mia knows the last time every patient sat in the hygiene chair. Cycle-aware reminders — 3-month perio, 6-month prophy, kids hitting the school-year mark — sent as personal SMS, not bulk blast. Direct rebook link in the message. Reactivation revenue posted in Slack.

Treatment plan

Closes presented-but-unscheduled cases

Implants, ortho consults, veneers, crowns. Mia follows up on every accepted-but-unscheduled plan — answers financing questions, sends payment plan options, books the next phase before the case goes cold. Case acceptance climbs without the doctor chasing.

No-show recovery

Cuts no-shows up to 67% with deposits + smart reminders

Multi-touch SMS + email at 72-hour, 24-hour, and day-of intervals. Two-way confirm/reschedule replies. High-risk patient flagging. Cancellations get rebooked into the open slot before the gap shows up on your hygienist's calendar.

Real Operators

Built for practices that scale on hygiene + treatment plans.

Owners across general, ortho, cosmetic, and pediatric dental — running Mia on top of the PMS they already had.

★ ★ ★ ★ ★

“I do veneers all day. Can't stop to answer phones. Mia picks up like she works here — patients can't tell.”

Dr. Linh C.

Cosmetic Dentistry · Scottsdale, AZ

★ ★ ★ ★ ★

“No-show rate dropped from 18% to 7%. That's an extra $8K a month in production we used to just absorb.”

Dr. Kenji M.

General Dentistry · Austin, TX

★ ★ ★ ★ ★

“Parents call between school pickup and dinner. Mia answers in seconds, books the visit, sends the new-patient forms. Added a hygienist this quarter — chair time finally fills.”

Dr. Emma S.

Pediatric Dentist · Plano, TX

★ ★ ★ ★ ★

“Membership follow-ups are what got me. I had 40 lapsed members I was going to write off. Mia got 11 of them back in two weeks. I almost cried.”

Daniela R.

Owner · Mirror Med Spa · Tampa, FL

★ ★ ★ ★ ★

“After-hours accident calls used to go to voicemail. Mia qualifies the case, schedules the consult, file's on my desk by morning. Two cases last month I never would've caught.”

Daniel W.

Personal Injury Attorney · Atlanta, GA

★ ★ ★ ★ ★

“Had 200 leads from Zillow sitting cold. Mia worked the list for two weeks — closed three from the dead pile. Haven't manually nurtured a lead since.”

Hannah O.

Residential Agent · Houston, TX

★ ★ ★ ★ ★

“AC dies at 10pm in July, that call's worth $400 minimum. Mia answers, gets the address, dispatches the on-call tech with a photo of the unit on his phone. Don't miss those anymore.”

Marcus J.

HVAC Owner · Phoenix, AZ

★ ★ ★ ★ ★

“Used to lose 5 calls a day during lunch. Mia just picks up. Last week she rebooked a client I forgot was on a treatment plan — that one client paid for the month.”

Brooke H.

Med Spa Owner · Charleston, SC

Zero-Risk Onboarding

Built to your scope. Or your first month is on us.

We deploy the full system to the scope and timeline in your agreement — voice trained, integrations live, team trained. Documentation beats conversation; if it's in the agreement, it ships. If we miss the window we agreed to because of something on our end, the first month is free. Month-to-month after that, no annual lock-in.

Mia trained on your services, fee schedule, and brand voice
Plugged into Dentrix / Eaglesoft / Open Dental / Curve / Carestream
Insurance verification flow live before week one ends
Hygiene recall list segmented by last visit and queued
Treatment plan follow-up sequences shipping for every unscheduled case
Slack co-pilot live so you can pull production + recall numbers with a slash command

How we price

One-time build fee. Optional maintenance.

NorthCore Labs isn’t here to keep you on a retainer. We’re here to hand you your first AI hire — built once, owned by you, working every day after.

01 / Build

Paid once. Scope in writing.

Fixed-price build, signed before we start. No per-execution fees, no surprise overages, no platform tax. The build is yours.

02 / Maintain

Optional, never required.

Want us to monitor, tune, and add to her over time? Pick a maintenance plan. Want to take the keys and run her with your own team? That works too.

03 / Stay free

Month-to-month. No lock-in.

If maintenance ever stops earning its keep, you cancel. No multi-year contracts. The build you paid for stays yours.

FAQ

Questions before you book.

Yes. Voice answering is one piece. Mia also verifies insurance before every visit, runs new-patient intake (HIPAA forms, medical history, ID scan), works your hygiene recall list, follows up on accepted-but-unscheduled treatment plans, kills no-shows with deposits and smart reminders, and reports every number in Slack. We manage the whole stack — you don't learn new software.

Yes — those plus Dolphin (ortho), Practice-Web, easydental, and the major DSO platforms. Mia writes appointments and verifications directly into your PMS and reads recall lists out of it. We confirm exact integration points on the call so there are no surprises.

Mia pulls eligibility 48 hours before the visit — by procedure code, with remaining annual maximum and deductible — and posts the verification into the patient's chart. Your front desk shows up to a chart that's already verified. For practices with in-network complexity, we add a same-day verification fallback for last-minute adds.

No. Mia handles volume your team can't reach — after-hours calls, simultaneous DMs, the recall list nobody has time to work, treatment plan follow-up that always loses to whoever's standing at the desk. When something genuinely needs a human, Mia routes it cleanly. Most teams report getting hours back per day.

We scope your build on the discovery call and put the timeline in writing. A typical build includes voice training, phone routing, PMS integration, insurance verification flow, recall list segmentation, treatment plan follow-up sequences, dashboards, and team training. We don't pad the agreed window. Most practices recover a missed booking inside the first week Mia is live.

Mia uses your fee schedule, the patient's coverage breakdown, and the doctor's notes — answers financing questions, sends payment plan options, books the phase-2 appointment. The voice and cadence are tuned to your practice; we A/B test the script with you in week two. Hesitant cases are flagged to the doctor instead of pushed.

Yes. We operate under a Business Associate Agreement, all data is encrypted in transit and at rest, voice and SMS logs are stored in a HIPAA-compliant environment, and access is permissioned per staff member. Documented in your engagement letter.

None. You'll see a live Mia demo, get a custom revenue audit (recall opportunity, missed calls, unscheduled treatment plan value), and a written deployment plan — whether you hire us or not. If we're a fit, we kick off the build the same week. If not, you keep the audit.

A one-time onboarding plus a flat monthly fee — month-to-month, no annual lock-in. Pricing depends on which pieces you turn on (voice + verification only vs. full stack with recall and treatment-plan follow-up). On the call we'll quote you exactly based on practice size and what you actually need.

Stop losing patients to missed calls and dead recall.
Verify insurance, close treatment plans, fill the chair.

Your front desk is missing the call worth $5,000.

New-patient calls hit voicemail when the chair is full

Insurance verification eats two hours every morning

Hygiene recall is the work that gets dropped first

One AI assistant. Every front-desk task. Trained on dental.

Picks up new-patient + emergency calls on the first ring

Verifies eligibility before the patient walks in